Broadband Fiber for Greater Christchurch Enable chose Incognito Software Systems’ next-generation broadband OSS solutions to deliver a customer-centric network powered by automated service orchestration and assurance.
Activate the support sought for the deployment and expansion of their next-generation multi-vendor network. They needed to implement an orchestration platform to launch high-speed services on their network, reduce the need for manual processes, and maintain a complete view of network and service performance.
Deploying Incognito’s Service Activation Center (SAC) will allow Enable to benefit from closed-loop operations to enable B2B2C service delivery using standards-based APIs.
Enable leverages the Digital Experience (DX) platform to orchestrate voice services on next-generation networking equipment, as well as monitor and manage ONT devices with real-time KPI analytics and diagnostics.
Incognito’s solutions provide closed-loop autonomous business processes that provide the following benefits:
1. Increased operational efficiency and reduced provisioning costs and times with service orders and automated end-to-end workflows.
2. Real-time view of network performance across all network devices.
3. Automated anomaly detection and root cause correlation to resolve issues quickly.
4. Improved customer visibility of service impacting events.
5. Automation of service fulfillment requests with comprehensive order management dashboard and reports.
“Incognito’s solutions provide the security, stability and efficiency we need to deliver an exceptional network to our customers in the greater Christchurch community,” said Enable’s CEO. Johnathan Eele.
“Automating the provisioning and orchestration processes ensures less manual work, while the proactive solution ensures that fewer customer calls are made during the customer lifecycle,” said COO of ‘Incognito. Pete Koat.
The SAC is an industry leading solution. The modular platform automates service orchestration and activation while streamlining back-end processes to reduce operational costs.
The DX is a unified and secure platform that includes support for TR-069 Auto-Configuration Server and TR-369 User Services Platform to monitor and manage endpoint devices on any network.
This first appeared in the CommsWire subscription newsletter on September 15, 2022.
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