Software developer

Versaterm acquires Komutel, a leader in the development of next-generation 9-1-1 software

OTTAWA, Ontario & SAINT-GEORGES, Quebec–(BUSINESS WIRE)–Versaterm Public Safety, defining the future of public safety software for more than 40 years while serving more than 65,000 police, fire and EMS professionals in North America, today announced the acquisition of Komutel, a leading provider of communications solutions for emergency services call takers, including middleware for the transition from legacy 9-1-1 to NG9-1-1.

Since its launch in 2001, Komutel’s communications software has established itself as the solution of choice among 9-1-1 operators. As these emergency service professionals grapple with the real-world response limitations of analog 9-1-1 calls, Komutel has developed a wide range of revolutionary software tools to overcome this “digital divide”. Versaterm is planning deep integration of these tools with its vCAD to eliminate the “swivel chair” integration that emergency call takers are familiar with today and move to a seamless dispatch service call experience. Komutel has also developed a variety of custom solutions for the NG9-1-1 transition that Versaterm intends to leverage as the industry moves towards an all-digital 9-1-1 infrastructure.

“Komutel is Versaterm’s sixth acquisition since 2020. All of the new Versaterm entities share one common trait: a proven technology solution to uniquely address the real challenges of emergency service professionals. With this acquisition, Versaterm’s support-centric approach now extends to the 9-1-1 side of the emergency services communications center where Komutel has set the industry standard for software solutions,” said said Warren Loomis, CEO of Versaterm.

Loomis added, “Versaterm customers will also benefit from Komutel’s investment in several end-to-end middleware solutions specifically designed to support the upcoming transition from legacy E9-1-1 analog communications to NG9-1-1. . Looking ahead, we see the transition to 9-1-1 NG as a long-awaited inflection point where the effectiveness of an all-digital 9-1-1 infrastructure will finally be realized using the portfolio of solutions from 9-1-1 communications from Komutel. ”

“Our company was built to provide 9-1-1 operators with the most advanced tools to receive, record, transfer, route and manage the millions of emergency calls made every day,” said Richard Poulin, CEO of Komutel. “In recent years, Komutel has developed new solutions for 9-1-1 call centers as part of the national transition from analog 9-1-1 to NG9-1-1. We look forward to continuing our growth trajectory with Versaterm and supporting their emergency service customers across North America in the years to come. »

Although terms of the agreement were not disclosed, the transaction is the sixth in a series of strategic acquisitions made by Versaterm since 2020 as the company continues to expand functionality, depth and utility. of its software suite. Komutel joins JusticeTrax, SPIDR Tech, Adashi Systems, eJust Systems and TechVoice as the latest solution to be part of Versaterm’s enterprise platform designed to provide the technology public safety professionals need to serve their communities effectively and efficiently.

Versaterm, a portfolio company of Banneker Partners, plans to acquire additional industry-leading technologies in the coming months, ensuring its public safety platform remains at the forefront of innovation for those who have sworn to serve given today’s increasingly complex operational and reporting demands.


For more than 40 years, Versaterm Public Safety has defined the future of public safety software, ensuring the success of agencies large and small, with a fully integrated computer-assisted dispatch system, case management system, platform – form of mobile data, field reporting and citizen engagement. solutions. A portfolio company of Banneker Partners, Versaterm’s dedication to public safety is demonstrated through an unwavering commitment to customer satisfaction, the development of innovative software solutions powered by cutting-edge technologies, and a team dedicated to making a difference in the lives of those who have sworn to serve.

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Founded in 2001, Komutel is a leading Canadian developer of 9-1-1 communications solutions that easily integrate with our public safety client’s existing telecommunications and IT infrastructure (IT, VoIP, TDM, UC, Centrex, VM, mobile and radio) . Komutel’s 9-1-1 solution portfolio is designed to cost-effectively facilitate the migration of legacy environments to the Nena i3 standards-based NG9-1-1, while minimizing risk and disruption as much as possible. Based on open standards, Komutel’s architecture allows customers to implement modular applications based on their specific needs, requirements and operational preferences.

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